New Delhi:
IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the “most severely impacted day” in terms of cancellations. The biggest airline of the country cancelled “more than half” of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.
“Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations,” the IndiGo CEO said.
IndiGo operates around 2,300 domestic and international flights daily.
Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.
The crisis at IndiGo stems from new regulations that boost pilots’ weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to “misjudgment and planning gaps”.
Elbers also listed three lines of action that the airline will adopt to address the issue.
“Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent,” he said.
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