Unfounded”: Air India Responds To Lisa Ray’s “No Empathy” Allegation

New Delhi:

Air India has responded to allegations by actor Lisa Ray that the Tata Group airline did not show empathy for her unwell father as “unfounded”.

Lisa Ray alleged Air India did not accept a medical waiver after which she had to cancel her 92-year-old father’s scheduled travel due to his deteriorating health.

She alleged the airline denied the waiver despite submitting documents from the attending doctor.

“Here we go again Air India. My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctor’s letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers?” the actor said in a post on X.

While Air India responded to her post, the airline gave a longer statement later explaining the matter.

“While fully empathising with the passenger, we would like to put forth the following clarifications: the claim that Air India did not display empathy for her unwell father is unfounded, as the passenger herself mentioned that she is booked to fly Air India along with two other co-passengers that does not include her father, whose medical documents she has submitted,” Air India said.